Return & Refund Policy
Last Updated: June 20, 2026
At DeerHui Secret, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
1. Made-To-Order Production
Most items are individually made-to-order and begin production shortly after an order is placed.
Production typically takes 3–5 business days before shipment.
2. Order Cancellation
Orders may be cancelled within 12 hours of purchase for a full refund.
After production has started, cancellation requests may be subject to a partial production fee depending on the stage of manufacturing.
3. Returns
We gladly accept returns of eligible items within 14 calendar days of delivery.
To qualify for a return:
Item must be unworn, unwashed, unused, and in its original condition.
Original tags and packaging must be included.
A return request must be submitted within 14 calendar days of the original delivery date.
The return package must also be shipped and accepted by the shipping carrier within 14 calendar days of the original delivery date. Creating a shipping label alone does not constitute shipment.
Returns shipped or accepted by the carrier after the 14-day return period are not eligible for a refund.
The shipping carrier’s first acceptance/possession scan will be used to determine the return shipment date.
To start a return, contact us at hello@mediumturquoise-sheep-719949.hostingersite.com with your order number before sending the item.
Returns received outside the applicable return period may be refused and returned to the customer. Return shipping costs in such cases are the customer’s responsibility.
4. Custom & Personalized Orders
Custom-sized, personalized, or modified items are generally non-returnable because they are made specifically for you.
However, if your custom item arrives damaged, defective, or significantly different from the approved specifications, we will gladly provide a replacement, alteration assistance, store credit, or refund as appropriate.
Our goal is always to find a fair solution.
5. Exchanges & Size Assistance
Need a different size?
Contact us and we’ll do our best to help. We offer complimentary sizing assistance before and after purchase whenever possible.
For the best fit, we recommend providing your height, weight, bust, waist, and hip measurements when ordering.
6. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
Your order number
Photos of the issue
A brief description
We will resolve the issue promptly through replacement, repair, store credit, or refund at no additional cost.
7. Refund Processing
Approved refunds are issued to the original payment method.
Please allow 5–10 business days for processing after the returned item is received and inspected.
Shipping fee is non-refundable.
A 10% restocking fee may apply for non-quality-related returns.